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Managed Cloud Operations
We provided 24/7 cloud ops support to keep a nationwide property manager’s platform running reliably and securely without expanding their IT team.
Client
Property Management Company
Objective
Providing 24/7 cloud monitoring and maintenance for a property management firm’s IT platform to ensure high reliability and security without a big in-house IT team.
Tech Stack
AWS integration
Intro
After migrating its property management software to the cloud, a nationwide property management company needed around-the-clock IT support without building a large internal team. We provided a managed cloud operations service that includes 24/7 monitoring, automated issue resolution, regular security patching, backups, and performance tuning. This proactive approach has led to sharp reductions in downtime and faster incident resolution. The client’s systems stay secure and efficient, while their internal team is free to focus on growth and tenant services instead of firefighting IT issues.
Challenge
Moving critical applications to the cloud introduced a new challenge: these systems require constant vigilance to ensure they run smoothly and securely. The company didn’t have the resources for a dedicated 24/7 operations center to watch over their cloud infrastructure. Yet any outage or security lapse could directly impact thousands of tenants and property owners who rely on the software (for things like rent processing, maintenance requests, etc.). They needed high uptime, prompt application of security patches, reliable backups, and a solid disaster recovery plan – essentially enterprise-level IT operations – but wanted to achieve this without hiring a big in-house IT ops team. The challenge was to put in place a robust, proactive support system that catches issues early, responds immediately, and continuously keeps the cloud environment optimized and secure, all in a cost-effective way.
How It Works Now
We stepped in as the company’s managed cloud operations partner, using a combination of AWS-native tools and our expert personnel to cover their needs end-to-end. We set up 24/7 monitoring through AWS CloudWatch and similar services to constantly track the health and performance of their applications and servers. This monitoring is finely tuned to be proactive yet noise-free: if a web server is slowing down or an error appears in the application logs, CloudWatch triggers an alert right away. We created automated response workflows for common issues, so the system can often heal itself before escalating. For example, if an application instance’s memory usage shoots up, an automated script (via AWS Lambda) might reboot that instance or add additional capacity immediately. In cases where an issue can’t be fixed automatically, our on-call engineers (we maintain a 24/7 on-call rotation of seasoned cloud engineers) are notified within seconds. Usually, by the time the client even notices anything, we’ve either already resolved it or are actively working on it – meaning many incidents never turn into noticeable outages at all. Beyond just reacting to problems, we also take care of preventative maintenance and optimization. We perform scheduled security patching of servers and software, ensuring that updates are applied promptly so the system isn’t left vulnerable. We manage regular backups of critical databases and even run disaster recovery drills, so we know the data can be restored quickly if something ever went really wrong. We continuously review performance metrics and costs – if we see an opportunity to improve response times or reduce cloud spending (say by rightsizing instances or optimizing queries), we implement those tweaks. We also meet with the client’s team regularly to discuss the environment’s health and any upcoming changes or growth plans, adjusting our support accordingly. In effect, the client has an outsourced DevOps team watching over their cloud systems day and night, ensuring everything stays secure, reliable, and efficient without them having to staff up internally.
Results
Since engaging our managed service, the company has seen a dramatic drop in critical incidents and unplanned downtime. With continuous monitoring and smart automation, many issues are resolved within minutes or even prevented entirely. The average time to resolve high-priority issues has improved to just minutes (down from hours before), with numerous problems being fixed behind the scenes before any users are impacted. The regular patching and backup regimen has kept the environment much more secure and resilient; security compliance audits have become uneventful because there are no big gaps or surprises. Performance tuning has kept the applications responsive even as usage grows, and in several cases we’ve optimized resource usage to reduce monthly cloud costs. Importantly, the client’s small IT team no longer has to scramble at midnight if something breaks – we handle that – so they can concentrate on strategic projects, onboarding new properties, and other growth-related activities during normal hours. Overall, the property management platform now operates with high uptime and reliability, giving both the company and its clients (property owners and tenants) greater confidence. The operational stability and efficiency also translate to a better experience for users and a stronger reputation for the company.
Business impact
Maximized uptime: 24/7 monitoring and automated fixes ensure the software is almost always available, with issues addressed before tenants or staff even notice them.
Enhanced security & compliance: Regular patching and verified backups keep the system secure and compliant, which means audits and owner reporting are worry-free.
Focus on core business: The internal team can focus on leasing and property operations growth while our managed service keeps the IT running smoothly and cost-effectively.
Cost-efficient performance: Continuous performance tuning prevents overspending on cloud resources and keeps response times fast, providing a better user experience without breaking the budget.
